How to change the Unifi Dream Machine owner

Changing the owner account on the Unifi Dream Machine, Unifi Cloud Key Plus, and the Unifi NVR can be quite a pain. Here is a guide to doing it well.

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Changing the owner account on the Unifi Dream Machine (UDM), Unifi Cloud Key Plus (CKP), and the Unifi NVR (UNVR) can be quite a pain.

On the Ubiquiti Unifi Community Forums, there are lots of posts asking how to change the device owner account. No one seems to have a good answer. I went all over the internet for several days and tried several resets to figure out how this process actually works.

Once you figure out the steps, the transition is simple to perform. These steps should work for the Unifi Dream Machine (UDM), the Unifi Dream Machine Pro (UDM-P), the Unifi Network Video Recorder (UNVR), andUnfi Cloud Key (Plus) (CKP or CK). Actually, these steps work on any devices running Unifi OS, which is the management layer of most new Unifi controller-class devices.

Officially, there is no actual way to do this in the device UI, although there are rumors this may be coming soon. On these products, there is no way to create an account without linking the device to the Unifi cloud. If you need to assign the role to a new owner, try these steps before running off with your hair on fire.

  1. BACKUP THE DEVICE

    This saves pain. No excuses about “admin abilities” DO IT!

  2. Remove all users except the Owner role.

    Yes, I know this hurts. Do it. You need to. If you don’t do this, the next two steps seem to work, but in the end, access is not transferred. Why? Well, I think it comes down to, well… I’m not sure. Go ask the cat.

  3. In the device settings menu, go to Advanced Turn off cloud access.

    This is removing the link to the cloud that you created when you set up the device. Your cloud account login still works, you just need to remember your password and username. :) Don’t see Turn Off Cloud Access? Unless you are logged in as the owner, this button will not show up. This way the ownership of a device cannot be hijacked without the real owner’s permission.

  4. Reenable cloud access. This time, type in the new owner username and password for a new owner cloud login.

    What you are doing here is breaking the link with the cloud. Then, when Unifi asks for your credentials to reconnect to the cloud, you change the account.

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